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Technical assistance

« Available 24 hours a day, 7 days a week »

We have the resources to answer your technical questions without delay.

There are several ways for you to request technical assistance, according to the urgency of the problem and the time of your request:

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Time of day

The ARPEJ technical department is available from Monday to Friday whenever the residence manager is on duty.


Who do you contact?

There are several ways to contact the ARPEJ technical department:

– By e-mail

– By telephone

– Or by directly contacting the residence manager.

In the evening (for emergencies only)

An on-call service is available on weekdays from 7 p.m. to 8 a.m. and 24 hours a day on weekends and public holidays.


Who do you contact?

The on-call technical department can be contacted on a single number: 0 969 322 143 (price of a local telephone call).



Useful information:

We can provide a faster response if you state your needs clearly:

– Clearly state your contact details (name, residence, accommodation number, telephone)

– Describe the exact nature of your problem.




according to the residence manager’s duty periods.