FAQ: Frequently asked questions

Housing demand

What is the accomodation reserving process ?

To reserve accommodation:

• Choose your residence on the www.arpej.fr website
• You will then be redirected to ibail to continue your reservation
• Log in to your account or create one by filling in your title, first name, last name, password, email and phone number
• Activate your account by clicking on the link sent to you be email
• Choose the accommodation you wish then click reserve
• Fill in all the mandatory fields so that your application status switches to “new application sent and under review”
• We will get back to you as quickly as possible to let you know about your application status.

Any questions about how to prepare your application? Click here to get more information

Is it possible to live in shared accommodation?

Yes, some dwellings are available as shared accommodation. We invite you to view the details of the residence you’ve chosen to see if it proposes shared accommodation and the terms and conditions of sharing.

Can I reserve accommodation in several residences?

Yes, you may apply for several residences at the same time. If there is no room in the residence you’ve chosen, your application may be proposed to other residences close by which fit the same criteria.

Can I apply for a short stay?

Depending on the periods, ARPEJ does propose short-stay offers which can be tailored to the duration of your stay. Please request details of this from the residence you wish to stay in by sending an email to: back-office@arpej.fr

What is a guarantor?

A guarantor is a natural or legal person who acts as surety for a tenant. At ARPEJ, you can use a State-recognized rental surety to make the process easier if you do not have a natural or legal surety.

What happens if my application is not complete?

As soon as your application has switched to “new application sent and under review”, if it is not complete, we will not be able to take it into account. You run the risk of not receiving any answer from us. Please fill in everything requested and attach all documents requested to be sure your application is complete.

Which documents are required to complete my application?

• For the future tenant:
• Valid national identity card or valid passport.
• Student card or, if not available, proof of enrolment
• Bank account details from a bank with a branch in France.
• If the student is from abroad:
  Valid passport or visa or residence permit
• If the student is employed:
  last 3 pay slips
• If the student does not have a guarantor:
  A certificate from VISALE or from Garant me. For more information, visit the websites.

 

• For the guarantor:
• Valid national identity card (both sides) or valid passport
• Last full income tax statement
• Bank account details from a bank with a branch in France
• If the guarantor is employed:
  last 3 pay slips
• If the guarantor is a tenant:
  Last rent receipt
• If the guarantor is a homeowner:
  Property tax statement

Life in the residence

Are any events organized in residences?

ARPEJ teams organize activities, events, workshops and much more in residences on a regular basis! Sport sessions, managing your budget workshops, as well as cookery classes for example; you can enjoy great, festive moments together with these events specially created for you!

Facilities and services

Are communal spaces available at all times?

Communal spaces are freely accessible when ARPEJ staff are on hand. You may also book a communal space. For more information on booking a specific place in a space, please contact the Staff.

Rent and charges

What’s included in my rent?

To avoid any unwelcome surprises at the end of the month, our rent includes:

• Unlimited 24/7 Wi-Fi
• Technical Support
• Video monitoring
• Security Services
• Electricity
• Heating
• Hot and cold water
• Tax on the removal of domestic waste (TEOM)
• Residence maintenance

Moving out

Is it possible to continue living in the residences after graduation?

After obtaining your diploma you are no longer a student. You must therefore look for new accommodation in a residence for young workers.

Of course, we’ll give you time to do your research 🙂

Should I do an inventory when I leave the accommodation?

When you leave your dwelling an inventory describing the state of the accommodation must be drawn up. It must be as precise and detailed as the inventory drawn up when you arrived in the accommodation. The entry inventory is generally drawn up when the keys are handed over to you. By comparing the 2 inventories (entry and exit), ARPEJ can justify any deterioration and deduct from the security deposit to fund repairs.

To save time, consider doing a pre-inventory!